- info@aima.org.zw
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Advancing mediation and arbitration by providing credible, ethical, and professionally administered dispute resolution services that strengthen trust, preserve relationships, and support sustainable outcomes.
The Africa Institute of Mediation and Arbitration (AIMA) is a professional body dedicated to advancing the practice of mediation and arbitration as effective, ethical, and accessible methods of dispute resolution.
AIMA exists to promote structured, impartial, and confidential approaches to resolving disputes across commercial, family, labour, and institutional contexts. We work with individuals, businesses, and organisations to provide alternatives to litigation that preserve relationships, protect value, and support sustainable outcomes.
Our work is grounded in the belief that well-managed conflict resolution strengthens trust, stability, and long-term cooperation. Through the administration of mediation and arbitration processes, professional training, accreditation, and continuous thought leadership, AIMA contributes to the development of high standards in alternative dispute resolution (ADR) across Southern Africa and beyond.
We are committed to professionalism, integrity, and continuous improvement. Our practitioners and partners operate in accordance with established ethical standards and best practices, ensuring that parties can engage in dispute resolution processes with confidence and clarity.
As disputes evolve alongside social and economic change, AIMA remains focused on building capacity, promoting dialogue, and strengthening the role of ADR in supporting resilient institutions, businesses, and communities.
We are committed to handling all matters with independence and transparency.
AIMA provides professional mediation services for the resolution of disputes in a confidential, impartial, and structured manner. Mediation is suitable for parties seeking mutually acceptable outcomes while preserving relationships.
AIMA delivers structured training programmes designed to build competence and professionalism in mediation and arbitration.
AIMA administers arbitration proceedings as an alternative to litigation, offering parties a binding, efficient, and private dispute resolution process conducted by qualified arbitrators.
AIMA provides advisory services to organisations and institutions seeking to integrate ADR into their governance, risk management, and dispute resolution frameworks.
AIMA offers independent case administration services to ensure dispute resolution processes are managed professionally, efficiently, and in accordance with agreed rules and procedures.
AIMA actively contributes to dialogue on dispute resolution through research, publications, public engagement, and stakeholder collaboration.
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